Responsible Gambling: Recognising Risks and Taking Action

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Updated October 2026

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Available in GB

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18+ Only

Gambling involves the risk of losing money. It is not a way to earn money or a solution to debt, bills or other money problems. If you gamble, decide in advance what you can afford to lose, and stop when you reach that limit.

Signs gambling may be becoming a problem

Pay attention to what you do, not only to how you feel. Warning signs include:

• spending more than you planned or using money set aside for essentials;
• trying to win back losses by placing more bets or playing for longer;
• borrowing money, selling possessions or using credit to keep gambling;
• hiding gambling, losses or account activity from people close to you;
• repeatedly trying to stop or cut down, then returning to gambling;
• missing work, study, sleep or other commitments because of gambling;
• feeling unable to leave a game or account, even when you want to stop.

One sign can be enough to take action. You do not need to wait for serious financial harm.

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Take action now

If you are gambling at the moment, end the session and do not deposit more money. Sign out of your account. Use its account controls to set a financial limit or activate self-exclusion. UK-licensed casinos must provide responsible gambling tools, including self-exclusion; remote operators must provide accessible account-level limit controls and prompt new customers to set a financial limit before their first deposit.

If you cannot find these controls, use the casino’s account or customer-support channel and ask how to set a limit or self-exclude. Do not rely on being able to stop later. If gambling is affecting your finances, consider telling someone you trust and asking them to help you take practical steps, such as reviewing essential bills and access to money.

No verified gambling-support organisation, address or phone number was supplied for this page. No external service or contact can therefore be listed here. If you need support beyond the casino’s own tools, seek a verified local gambling-support service through a trusted health or public-service provider.

Age and account protections

Operators must verify a customer’s age before allowing them to deposit into a gambling account. Do not gamble unless you meet the legal age requirement. If an operator allows you to deposit before checking your age, do not treat that as permission to continue.

Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funds routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. These restrictions do not remove the risk of losses through other payment methods.

Online slot autoplay is banned in Britain. Each online slot game cycle must last at least 2.5 seconds before the next can begin. For an online slots game, the total stake in a game cycle must not exceed £2 if you are under 25 or £5 if you are 25 or older. These rules do not make gambling safe or turn it into a source of income.

Raising a concern

If you have a complaint about a UKGC licensee, its process must include an internal complaints procedure and access to an approved Alternative Dispute Resolution service. Check the casino’s complaints information for how to use these routes. Complaints procedures are not a substitute for setting limits or self-excluding if you need to stop gambling.

mr Jones Casino provides information about casinos, not a way to make gambling profitable. Set a limit before you play, and stop if gambling is causing harm.

Prepared by the mr Jones Casino editorial staff.